pklv Privacy Policy

Definitions

In this Privacy Policy, the following terms have the meanings set out below unless the context expressly requires otherwise:

• "pklv", "we", "us", or "our" refers to the pklv platform and its operating entity, accessible at https://pklv.io.
• "Platform" means the pklv website, mobile interface, and all associated services including the sportsbook, live casino, slots, and payment processing systems.
• "Member", "you", or "your" refers to any individual who has registered an account on or visits the pklv Platform.
• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, date of birth, email address, mobile number, payment account details, IP address, and device identifiers.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, pklv.
• "Third Party" means any individual or organisation that is not pklv or a member, including payment processors, identity verification providers, fraud prevention services, and software suppliers.
• "KYC" means Know Your Customer identity and address verification procedures required to comply with anti-money laundering obligations.
• "Cookie" means a small text file placed on your device by the Platform that stores session, preference, or analytical data.
• "Bangladesh Standard Time" (BST) means UTC+6, the time zone applied to all data processing activity timelines referenced in this Policy.

Data We Collect

pklv collects Personal Data in the following categories depending on your interaction with the Platform:

2.1 Registration & Identity Data

When you create a pklv account, we collect your full legal name, date of birth, residential address in Bangladesh (including district, division, and postcode), email address, and mobile phone number. This data is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to process withdrawal requests, we collect copies of government-issued identity documents. Acceptable documents include a valid Bangladeshi National Identity Card (NID), passport, or birth certificate, together with a document confirming your residential address such as a utility bill or bank statement dated within the last three months.

2.3 Financial & Transaction Data

We collect details of all deposits, withdrawals, bonuses, wagers, and account balance movements processed through your pklv Wallet. Payment method identifiers — such as your bKash or Nagad mobile wallet number, or bank account reference — are collected and stored in masked format to facilitate payment processing and fraud prevention.

2.4 Betting & Gaming Activity Data

We collect a complete record of all bets placed, games played, stakes, returns, session durations, and responsible gaming tool settings associated with your account. This data is used to operate the Platform, settle bets, enforce responsible gaming controls, and comply with regulatory requirements.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URL, and pages visited within the Platform. This data is used to ensure Platform security, prevent fraud, and improve the member experience.

2.6 Communications Data

We retain records of all communications between you and pklv, including support tickets submitted via live chat or email, complaint correspondence, and any voluntary feedback you provide. These records are used to resolve disputes, train our support team, and improve Platform quality.

How We Use Your Data

pklv uses the Personal Data we collect for the following purposes:

• Account Management: To create, maintain, and administer your pklv account, including processing deposits, withdrawals, and account balance adjustments.
• Identity & Age Verification: To verify that you are at least 21 years of age and that your identity matches the payment methods registered to your account, in compliance with our KYC obligations.
• Bet Settlement & Gaming Operations: To accurately record, process, and settle all bets and casino game rounds played through the Platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor betting patterns for indicators of problem gambling and to enforce deposit limits, loss limits, session limits, and self-exclusion measures that you have activated through your account settings.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering legislation, to respond to lawful requests from law enforcement authorities, and to retain records as required by law.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support services based on interaction records.
• Platform Improvement: To analyse aggregated usage patterns and technical performance data in order to identify and resolve bugs, optimise page load times, and develop new Platform features.
• Promotional Communications: Where you have opted in to marketing communications, to send you information about pklv promotions, seasonal bonuses (including Eid and Pohela Boishakh offers), and BPL match-day specials by email or SMS. You may opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

Legal Basis for Processing

pklv processes your Personal Data on the following legal bases:

• Contract Performance: The majority of Personal Data Processing described in this Policy is necessary to perform the contract between you and pklv — specifically, to operate your account, process bets, and facilitate payments.
• Legal Obligation: Certain Processing activities — particularly KYC verification, AML transaction monitoring, and the retention of financial records — are required by applicable law regardless of contractual necessity.
• Legitimate Interests: pklv processes Technical & Device Data and Communications Data on the basis of our legitimate interest in maintaining Platform security, preventing fraud, resolving disputes, and improving our services. We conduct balancing assessments to ensure our legitimate interests do not override your privacy rights.
• Consent: Where pklv sends marketing or promotional communications by email or SMS, we rely on your freely given, specific, and informed consent. You have the right to withdraw this consent at any time without affecting the lawfulness of Processing carried out prior to withdrawal.

Data Sharing & Third Parties

pklv does not sell your Personal Data. We share Personal Data with Third Parties only in the following circumstances and only to the extent strictly necessary:

• Payment Processors: Transaction data and masked payment account identifiers are shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to facilitate deposits and withdrawals. Each payment partner operates under its own privacy and security framework.
• Identity Verification Providers: KYC documents and identity data may be shared with third-party identity verification services to authenticate your NID, passport, or address documentation against official records databases.
• Fraud Prevention Services: Technical and device data, IP addresses, and betting pattern information may be shared with specialist fraud prevention platforms to identify and block suspicious activity across multiple operators.
• Game Software Providers: Your player ID and session data are shared with our software suppliers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and Hacksaw Gaming — to the extent required to run game rounds and certify RNG integrity. These providers do not receive your full personal profile.
• Legal & Regulatory Authorities: pklv will disclose Personal Data to law enforcement agencies, financial intelligence units, or other competent authorities where required by a lawful order, warrant, or statutory obligation. We will notify you of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pklv's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

All Third Parties with whom pklv shares Personal Data are required to maintain appropriate technical and organisational security measures and to use the data solely for the purpose for which it was shared.

Cookies & Tracking Technologies

pklv uses cookies and similar technologies (including local storage and session tokens) on the Platform. The following table describes the categories of cookies we use:

pklv does not deploy third-party advertising cookies, cross-site tracking pixels, or social media retargeting scripts on the Platform. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the Platform.

Data Retention

pklv retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your membership and for a period of 5 years following account closure, to meet our AML and legal record-keeping obligations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable financial crime legislation.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of the transaction or bet, in compliance with AML requirements and to support the resolution of any retrospective disputes.
• Technical and Device Data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
• Customer Support Communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and quality improvement.
• Marketing Consent Records: Retained for the duration of your consent and for 3 years thereafter, as evidence of the lawful basis for any marketing communications sent during the consent period.

When Personal Data is no longer required under these retention schedules, it is securely deleted or irreversibly anonymised. Anonymised data (which can no longer be linked to any individual) may be retained indefinitely for statistical and research purposes.

Your Rights

As a member of the pklv Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please submit a written request to [email protected]. pklv will acknowledge your request within 5 business days (BST) and provide a full response within 30 calendar days.

• Right of Access: You have the right to request a copy of all Personal Data that pklv holds about you, together with information about how it is being processed and on what legal basis.
• Right to Rectification: If any Personal Data held by pklv is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and there is no other legal basis for Processing), or where the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot delete data we are legally required to retain.
• Right to Restriction of Processing: You may request that pklv restrict Processing of your data in certain circumstances, such as while the accuracy of the data is contested or while an objection to Processing is assessed.
• Right to Data Portability: Where Processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit it to another service provider.
• Right to Object: You have the right to object to Processing based on our legitimate interests. If you object, pklv will cease Processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the Processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where Processing is based on your consent (for example, receipt of marketing communications), you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of Processing carried out prior to withdrawal.

Data Security

pklv implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following measures:

• Encryption in Transit: All data exchanged between your browser or mobile device and the pklv Platform is encrypted using TLS 1.2 or higher. HTTP connections are automatically redirected to HTTPS. HSTS (HTTP Strict Transport Security) headers are enforced to prevent protocol downgrade attacks.
• Encryption at Rest: Personal Data, KYC documents, and payment records stored on pklv servers are encrypted using AES-256 encryption. Encryption keys are managed by a dedicated key management service and are rotated on a regular schedule.
• Access Controls: Access to member Personal Data within pklv is restricted to authorised staff on a strict need-to-know basis, enforced through role-based access controls (RBAC) and multi-factor authentication for all administrative systems.
• Intrusion Detection & Monitoring: pklv operates 24/7 network monitoring, intrusion detection systems, and automated anomaly alerting to identify and respond to potential security incidents in real time.
• Penetration Testing: The Platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, pklv will notify affected members within 72 hours of becoming aware of the breach, provide details of the data affected, and outline the steps being taken to contain and remediate the incident.

While pklv takes all reasonable precautions to safeguard your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying pklv immediately at [email protected] if you suspect any unauthorised access to your account.

Children & Minors

The pklv Platform is strictly intended for adults aged 21 years and over. pklv does not knowingly collect Personal Data from individuals under the age of 21. The registration process includes age verification steps, and all accounts are subject to KYC review to confirm eligibility.

If pklv becomes aware that a member has provided false information about their age and that Personal Data of a minor has been collected as a result, that account will be immediately closed, all associated data will be deleted in accordance with our legal obligations, and any deposited funds will be returned to the source payment method net of any winnings derived during the period of underage access.

If you have reason to believe that a minor has registered an account on the pklv Platform, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

International Data Transfers

pklv's primary server infrastructure is located outside of Bangladesh. When you use the Platform, your Personal Data may be transferred to and processed in countries other than Bangladesh. Some of our Third Party service providers — including game software suppliers and identity verification platforms — are also based in jurisdictions outside Bangladesh.

Where such international transfers occur, pklv ensures that appropriate safeguards are in place to protect your Personal Data to a standard equivalent to that described in this Policy. Applicable safeguards include contractual data protection clauses incorporated into our agreements with Third Party processors, and selection of processors operating in jurisdictions with adequacy determinations where available.

By creating an account on the pklv Platform and accepting these terms, you acknowledge and consent to the international transfer of your Personal Data as described in this section.

Changes to This Policy

pklv reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. The effective date of the current version of this Policy is displayed at the top of this page.

Where changes are material — for example, where we introduce a new category of data collection, a new purpose for Processing, or a new category of Third Party recipient — pklv will notify affected members by email at least 14 days before the changes take effect, and will display a prominent notice on the Platform during that period.

Non-material changes, such as clarifications of existing provisions or corrections of typographical errors, may be implemented without prior notice. Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgment of and agreement to the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how pklv protects your data. Previous versions of this Policy are available on request from [email protected].

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about the way pklv has handled your Personal Data, please contact our Data Protection team using the details below:

• Email: [email protected] (plain text — not a link)
• Subject line: "Privacy / Data Rights Request" or "Data Complaint"
• Response time: Acknowledgement within 5 business days (BST); full response within 30 calendar days

pklv is committed to resolving all privacy-related complaints fairly and transparently. If you are not satisfied with the outcome of pklv's internal complaints process, you may have the right to escalate your complaint to the relevant data protection authority in the jurisdiction in which you reside.

For responsible gaming concerns or to request immediate account restrictions, please also see our Responsible Gaming Policy. For general account queries, our 24/7 support team is available via live chat on every page of the Platform.